We’ve been working with the same home page look for a few years now, and we’re admittedly past due for an update. To be honest, we’ve had this in the works for awhile now, but Google forced our hand with some search algorithm changes that are going into effect this week.
There’s nothing like a deadline to force movement, right?
If you’re already a My Docs Online user, the biggest change is in the non-logged in, or the informational pages for the site. The logged in pages will look much the same.
What has changed?
The biggest change is that the informational pages are more mobile friendly. The new site design will move things around to fit on whatever device you’re using.
We’ve also re-focused our marketing message to target the kind of customers we want to serve, small businesses and professionals.
What hasn’t changed?
Our commitment to you – We’re in business to help you thrive in your business.
The Desktop App – The desktop app will continue to evolve as we add new features, but none were added with this website update. (more…)
UPDATE: The outage for networking hardware upgrade is complete.
An outage is scheduled for Midnight Eastern Daylight Time Monday, March 9, lasting for approximately 1 hour and ending at 1 am Eastern Daylight Time Tuesday, March 10. (0400 – 0500 Universal Time Tuesday March 10).
The outage is for a data center networking hardware upgrade.
The Web Client Notification Flag feature, previously beta tested with support for Administrator IDs only, has been released for all group users (Web Client only). If email notification is ON for Customer Upload for a particular user, the new indicator will also alert that user graphically:
Clicking on the white flag will drop down a lost of Customer Upload notifications, and clicking on a particular notification will directly open the folder where the new file(s) are located.
We also recently added a new feature for Customer Upload — individual links for individual users in your group account. This can give individual employees their own unique link to send to customers, with the resulting subfolders and files created by the Customer Upload process delivered, along with notification, to that employee’s private folder.
If you are interested in exploring how to leverage this new feature email support for a consultation.
The recent internet security vulnerability known as “Heartbleed” did not, and does not, involve My Docs Online. Many secure sites on the internet are recommending users change their passwords, even after those sites have ‘patched’ the vulnerability.
The Desktop App supports QuickBooks sharing on PCs and Macs
QuickBooks file sharing is safe and easy with My Docs Online and the Desktop App. Share any QuickBooks file with colleagues, your accountant, or even yourself when you’re on a different computer. Our file locking technology allows you to open and update QuickBooks directly from your My Docs Online account while keeping the file locked so that no one else can make changes while you’re using the file.
What is a file lock and why is it important when updating QuickBooks? In simple terms a file lock is used to prevent two people from opening and updating the same QuickBooks file at the same time. If that were to happen one person’s updates would wipe out the other’s. That’s a bad situation for any file type but especially bad for something as important as QuickBooks.
The Desktop App File Locking feature supports all PC and Mac desktop versions of QuickBooks.
To use the Desktop App for File Locking for QuickBooks sharing follow the following steps:
Select the QuickBooks file you have previously uploaded to My Docs Online and click “Lock & Open”
The file will be locked on the MDO servers, downloaded to your PC or Mac, and opened for editing in QuickBooks
After you complete your editing Save and Close the QuickBooks file (or close QuickBooks)
In the Desktop App Click “Save & Unlock” for the file. Your changes will be uploaded to the MDO servers and the file will be unlocked. The date and time for the file will be updated
If you change your mind and need to discard your changes right-click the file and select “Unlock without Saving”.
The Desktop App can handle any type of file
The My Docs Online Desktop App can “Lock & Open” ANY kind of file, including the examples shown in the box on the left. All versions of Windows and Mac OS X are supported, and you use the regular program for that file type on your computer, giving you a familiar, fast and powerful way to edit and update a shared file. When you are done editing the file or document you simply “Save & Unlock” so your colleagues can access it.
What about security?
Access to an account via the Desktop App is secured using a Login ID and password, and SSL encryption is automatic.
How do I get started?
If you don’t have a My Docs Online account, Try it today for FREE and discover why our customers have relied on us since 1999.
Using your existing account or your trial account, get the Desktop App and upload your QuickBooks file.
Although Microsoft Sharepoint is different from My Docs Online in scope and application (it’s usually used in company intranets) it often comes up in customer conversations. Or more often in conversations with people who call/chat/email to ask about Sharepoint because we often come up in searches related to Microsoft products and technologies like Sharepoint, which like My Docs Online includes Web Folders support.
If you’re a My Docs Online customer you know how important customer service is to us. We’ve got real people answering the phones in our Florida based offices. We have real people, not auto-responders who reply to your email messages. But what many of you may not know is that we’ve now got those same people answering live chat requests that can be launched from our website. We’ve added live chat to many of our web pages to make it as easy as possible for you to get your questions answered. It’s the latest addition to our business communication options.
Any time you see the “Click for Live Help” button it means we’ve got trained staff standing by to answer your chat questions.
Why is live chat a great way to reach out to us? Sometimes you just have a quick question, or need a link to an instructional page, or have a question about account configuration, or file permissions. Whenever you want to reach us with a question, comment or suggestion and you see that blue box just click it and launch the chat. We look forward to chatting with you.