Scheduled Outage Midnight Eastern Daylight Time Monday, March 9

UPDATE: The outage for networking hardware upgrade is complete.

An outage is scheduled for Midnight Eastern Daylight Time Monday, March 9, lasting for approximately 1 hour and ending at 1 am Eastern Daylight Time Tuesday, March 10. (0400 – 0500 Universal Time Tuesday March 10).

The outage is for a data center networking hardware upgrade.

Any updates during the outage will be posted at http://mdosupport.tumblr.com/

New Customer Upload features: Notification flag, subfolder links for individual users

The Web Client Notification Flag feature, previously beta tested with support for Administrator IDs only, has been released for all group users (Web Client only). If email notification is ON for Customer Upload for a particular user, the new indicator will also alert that user graphically:

Clicking on the white flag will drop down a lost of Customer Upload notifications, and clicking on a particular notification will directly open the folder where the new file(s) are located.

For more information see the FAQ.

We also recently added a new feature for Customer Upload — individual links for individual users in your group account. This can give individual employees their own unique link to send to customers, with the resulting subfolders and files created by the Customer Upload process delivered, along with notification, to that employee’s private folder.

If you are interested in exploring how to leverage this new feature email support for a consultation.

NO My Docs Online “Heartbleed” OpenSSL Vulnerability

The recent internet security vulnerability known as “Heartbleed” did not, and does not, involve My Docs Online.  Many secure sites on the internet are recommending users change their passwords, even after those sites have ‘patched’ the vulnerability.

There is no need to do that at My Docs Online. We don’t use, and never have used, the versions of OpenSSL involved.

Haven’t heard of Heartbleed? Other sites you use may be compromised. You can learn more here.

We’re Now Pre-Zipping Shared Files for Quicker, Easier Delivery

We’ve improved our zip processing for files you deliver via “Share” using the Desktop App or the web interface (the new web client, not the “classic” version).

Now we start the zip processing for all the files you Share right after you do the Share, and almost always have it ready on the file delivery page by the time the recipient sees it.

There’s a new link right on the page to immediately download all as a zip:

It’s only for Shares of more than one file, and is limited to a total size of all files under 2 GB (over that and the browser will have trouble anyway).

The zip processing for users logged into an actual account remains unchanged, but those users have the option of downloading via the Desktop App.

Share a QuickBooks file safely, easily with File Locking

The Desktop App supports QuickBooks sharing on PCs and Macs

QuickBooks file sharing is safe and easy with My Docs Online and the Desktop App. Share any QuickBooks file with colleagues, your accountant, or even yourself when you’re on a different computer. Our file locking technology allows you to open and update QuickBooks directly from your My Docs Online account while keeping the file locked so that no one else can make changes while you’re using the file.

What is a file lock and why is it important when updating QuickBooks? In simple terms a file lock is used to prevent two people from opening and updating the same QuickBooks file at the same time. If that were to happen one person’s updates would wipe out the other’s. That’s a bad situation for any file type but especially bad for something as important as QuickBooks.

The Desktop App File Locking feature supports all PC and Mac desktop versions of QuickBooks.

To use the Desktop App for File Locking for QuickBooks sharing follow the following steps:

  • Select the QuickBooks file you have previously uploaded to My Docs Online and click “Lock & Open”
  • The file will be locked on the MDO servers, downloaded to your PC or Mac, and opened for editing in QuickBooks
  • After you complete your editing Save and Close the QuickBooks file (or close QuickBooks)
  • In the Desktop App Click “Save & Unlock” for the file. Your changes will be uploaded to the MDO servers and the file will be unlocked. The date and time for the file will be updated

If you change your mind and need to discard your changes right-click the file and select “Unlock without Saving”.

The Desktop App can handle any type of file

The My Docs Online Desktop App can “Lock & Open” ANY kind of file, including the examples shown in the box on the left. All versions of Windows and Mac OS X are supported, and you use the regular program for that file type on your computer, giving you a familiar, fast and powerful way to edit and update a shared file. When you are done editing the file or document you simply “Save & Unlock” so your colleagues can access it.

What about security?

Access to an account via the Desktop App is secured using a Login ID and password, and SSL encryption is automatic.

How do I get started?

If you don’t have a My Docs Online account, Try it today for FREE and discover why our customers have relied on us since 1999.

Using your existing account or your trial account, get the Desktop App and upload your QuickBooks file.

Start your FREE 15-day trial TODAY.

Learn More about My Docs Online.

What We Recommend When Asked About Sharepoint Migration Tools

Although Microsoft Sharepoint is different from My Docs Online in scope and application (it’s usually used in company intranets) it often comes up in customer conversations. Or more often in conversations with people who call/chat/email to ask about Sharepoint because we often come up in searches related to Microsoft products and technologies like Sharepoint, which like My Docs Online includes Web Folders support.

If you are looking for a Sharepoint migration tool you should take a look at Sharegate, which just had its second anniversary.

Have you tried our Live Chat support system yet?

If you’re a My Docs Online customer you know how important customer service is to us.  We’ve got real people answering the phones in our Florida based offices.  We have real people, not auto-responders who reply to your email messages.   But what many of you may not know is that we’ve now got those same people answering live chat requests that can be launched from our website.  We’ve added live chat  to many of our web pages to make it as easy as possible for you to get your questions answered. It’s the latest addition to our business communication options.

Any time you see the “Click for Live Help” button it means we’ve got trained staff standing by to answer your chat questions.

Why is live chat a great way to reach out to us?  Sometimes you just have a quick question, or need a link to an instructional page, or have a question about account configuration, or file permissions.  Whenever you want to reach us with a question, comment or suggestion and you see that blue box just click it and launch the chat.  We look forward to chatting with you.

 

Go Ahead and Disable Browser Java Applets — You Can Still Use the Java-based Desktop App

There’s been a lot of news of late regarding Java Applet vulnerabilities. The usual scenario is a link in a phishing email leads the unsuspecting victim to a hacker website that uses unpatched security flaws in Java Applet plugins to compromise the user’s PC. Some commentators are advising you disable Java Applet Plugins in whatever browser you use.

If you choose to disable Java Applets in your web browser will it cause the Java-based My Docs Online Desktop App to stop working?

The short answer is: No, it will not. You can disable Java applets and still use the Desktop App.

Java applets are browser plugins or extensions that run inside your browser (Internet Explorer, Chrome, Firefox, Safari…).

The Desktop App is a Java application and does not run inside the browser. We also authenticate the application with a secure digital signature.

If you turn off Java applets in your browser for security reasons it will have no effect on your ability to run the Desktop App.

Optional Move/Copy/Delete Notification Added to Desktop App, New Web Interface

Administrators have always been able to set email notification rules for file and folder Uploads, and now those same rules can be extended to generate notifications for file Move and Copy, and also for Delete.

File Move notification, and in the case of the Desktop App File Move and File Copy notification, is currently be set by our support staff at your request. The same notification rules in place for Upload Notification control who gets notified.

Optional Delete notification can also be turned on, again using the same Upload Notification rules already in place.

This new feature is available for the Desktop App and also for the newest Web Interface.

The feature is not available for Personal Edition accounts.

If you want one or both of these notification options turned on for your account email [email protected] and mention your ID, and whether you want Move/Copy Notification, Delete Notification, or both.

Windows Automatic Update is Causing Problems for a few users with the Desktop App

If you’ve recently had an automatic update to your Windows operating system and the Desktop App is no longer working the problem is most likely related your Java cache, which needs to be cleared.  The problem can be resolved in about 2 minutes by following these instructions from our FAQ.

If you have any problems with the instructions please let us know and we can walk you through the fix.   There are a variety of ways to reach us – all available here.