Customer Upload Customization

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For Customer Upload, Customization is the Key

Our Customer Upload feature has long been an easy and popular feature that allows our users to receive files of any size from their customers and clients using a unique link that can be shared by email or incorporated into a website. We’ve long offered the ability to personalize how a MYDOCSONLINE Customer Upload page looks and acts, with options that include:

  • Free “branding” which replaces our logo with that of our user’s company.
  • The ability to “suppress” display of the logo when embedded on a user’s website.
  • The optional display of a “Done” button that allows customers to repeat the upload process multiple times to add more files.

And now we’ve added more customization features:

  • The default “Upload files to…” heading can now be replaced by custom “instructions” that can include html markup.
  • The prompts “Who are the files from” and “Your email address” can be customized to reflect how the user interacts with their customer. For instance, one of our users prefers “Name of Cardholder” and “Email of Cardholder“.
  • The normally optional “Comment” can also have a custom label and be made a required field. The user described above, for instance, prefers “Order # and Additional Comments“.

read more…

Desktop App Not Affected by End of Java Plugins

The biggest security headache for Java users has been “Java Applets” that run inside many browsers. Oracle has finally announced the end of support for plugins in the next big release of Java.

All of this has no effect on the My Docs Online Desktop App, which does not use plugin technology, but instead relies on the recommended “Java Web Start”.

What’s going on with My Docs?

Let’s face it – change is hard.

MDO Professional File SharingWe’ve been working with the same home page look for a few years now, and we’re admittedly past due for an update. To be honest, we’ve had this in the works for awhile now, but Google forced our hand with some search algorithm changes that are going into effect this week.

There’s nothing like a deadline to force movement, right?

If you’re already a My Docs Online user, the biggest change is in the non-logged in, or the informational pages for the site. The logged in pages will look much the same.

What has changed?

The biggest change is that the informational pages are more mobile friendly. The new site design will move things around to fit on whatever device you’re using.

We’ve also re-focused our marketing message to target the kind of customers we want to serve, small businesses and professionals.

What hasn’t changed?

Our commitment to you – We’re in business to help you thrive in your business.

The Desktop App – The desktop app will continue to evolve as we add new features, but none were added with this website update. read more…

Crunching the Numbers on the Enhanced Share Feature

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We released our New & Improved Share feature six weeks ago, and here are some interesting statistics:

  • 50% of Shares used the option to generate a link the user sends directly to recipients
  • 50% of Shares used My Docs Online to deliver the link via email
  • 10% of Shares used a “Smart Label” (introduced with the release for the Web Client, but not yet available in the Desktop App)
  • 8% of Shares used the Password option
  • 99% of all Shares included 30 or fewer files
  • 59% of all Shares were for a single file, while about a third were for between 2 and 10 files
  • Among accounts using the Share feature, the top 20% averaged 53 Shares each, while the bottom 20% have done a single Share

There is the expected “long tail” when you look at the number of files in a particular Share, with a few Shares including hundreds of files. read more…

Scheduled Outage Midnight Eastern Daylight Time Monday, March 9

UPDATE: The outage for networking hardware upgrade is complete.

An outage is scheduled for Midnight Eastern Daylight Time Monday, March 9, lasting for approximately 1 hour and ending at 1 am Eastern Daylight Time Tuesday, March 10. (0400 – 0500 Universal Time Tuesday March 10).

The outage is for a data center networking hardware upgrade.

Any updates during the outage will be posted at http://mdosupport.tumblr.com/