New Feature: Account Activity Logging and Reporting
Image by TallCJ via Flickr
We’re pleased to introduce a new feature for our multi-user accounts that logs account activity and generates a daily report for the account administrator.
If you’ve ever wondered “when was this file uploaded” or “who deleted that folder” this new feature could be for you.
Each My Docs Online interface (browser, web folders, Transporter, etc) is now able to log key events like file upload/download/deletion, folder creation/deletion and many other events. Included in each log entry are time and date, login ID, and the IP address of the user.
We deliver the reports to account administrators by creating a “comma separated values” (CSV) file at about midnight for that day’s activity, with the file generated and deposited in a special folder named “LogsActivity”.
Using CSV files means each day’s report can be downloaded to Excel for data manipulation like sorting or searching.
Currently, this feature has to be configured by My Docs Online Support Staff, so if you are interested in using it contact [email protected] and include your administrator ID, and we will turn the feature on for you.
MDO User Statistics
Some interesting statistics (at least to me :)) on how people are accessing the My Docs Online website. These figures do not include Webfolders access, they are just related to the website itself.
Operating Systems
- Windows 95%
- Mac OSX 4%
- Others 1%
(Interestingly the leading candidate in the others category is the Apple iPhone. One other interesting note is that we have users accessing the website through the Playstation Portable gaming devise.)
Browsers
- Internet Explorer 82%
- Firefox 14%
- Chrome 1%
- Others 3%
It’s not surprising that the largest percentage of our users accessing using IE but the Firefox numbers were a bit of a surprise. Most of the people that we talk with on the phone are IE users.
Other points of interest:
98.3% of our users have Java Enabled which is wonderful since Java is required to use the Transporter product. If you haven’t tried the Transporter you should. Click here to download and test with it.
Internet Service Providers (ISP) information – My Docs Users are very diverse when it comes to ISP usage. The leader, as you might have guessed was Comcast, but they represent only 7.1% of our visitors. Next is Road Runner, then Cox Communications, Quest and Bellsouth. Last month our users accessed the website through over 3,500 different Internet Service Providers.
In terms of connection speed nearly all users access the My Docs site through some type of high speed connection. Cable modem usage is the most popular with DSL running a fairly close second. Amazingly enough 2% of our users still use dial up connections to connect to the Internet. If you are one of those dial up users you will definitely want to consider using the Transporter.
Search Results – 80% of the people who find us via search find us using Google. The most popular search terms are different variations and spellings of My Docs Online. Nearly 30% of the people who find us via search are looking specifically for My Docs Online.
Telephone Support Hours Have Been Expanded
We have expanded our hours for telephone support to 9:00 AM – 5:00 PM EST on Monday thru Friday. Our course you can send us email 24 hours a day, 7 days a week and we’ll respond promptly.
As always if you need to speak with us outside of our telephone support hours we would be happy to schedule a call to you at your convenience. Just send an email requesting a call at a certain time and we’ll email back with a confirmation.
My Docs now has users in 163 different countries
I was just looking at our latest numbers from Google Analytics and saw, buried among the reams of data, that we have users in 163 different countries. Of course the vast majority of our users are located in the English speaking countries but it is really cool to have users in so many different countries. Thanks to each and every one of you for helping to spread the word about My Docs Online!