Have you tried our Live Chat support system yet?

If you’re a My Docs Online customer you know how important customer service is to us.  We’ve got real people answering the phones in our Florida based offices.  We have real people, not auto-responders who reply to your email messages.   But what many of you may not know is that we’ve now got those same people answering live chat requests that can be launched from our website.  We’ve added live chat  to many of our web pages to make it as easy as possible for you to get your questions answered. It’s the latest addition to our business communication options.

Any time you see the “Click for Live Help” button it means we’ve got trained staff standing by to answer your chat questions.

Why is live chat a great way to reach out to us?  Sometimes you just have a quick question, or need a link to an instructional page, or have a question about account configuration, or file permissions.  Whenever you want to reach us with a question, comment or suggestion and you see that blue box just click it and launch the chat.  We look forward to chatting with you.


Windows Automatic Update is Causing Problems for a few users with the Desktop App

If you’ve recently had an automatic update to your Windows operating system and the Desktop App is no longer working the problem is most likely related your Java cache, which needs to be cleared.  The problem can be resolved in about 2 minutes by following these instructions from our FAQ.

If you have any problems with the instructions please let us know and we can walk you through the fix.   There are a variety of ways to reach us – all available here.

Allowing people to upload files into your account – without the need to invite them to become a My Docs user

The following question came in through our online support chat earlier this week:

Question – “I am wondering if your system has the capability to create a general link that can be supplied to any individual so that they are able to upload files to a my account.”

 MDO Support Answer – ” Yes, it’s called customer upload”

Question – “So, I don’t have to invite specific people like the DropBox system?”

MDO Support Answer – No.

The My Docs Online “Customer Upload” link can be posted on your website or emailed directly to your customer allowing them to securely and easily upload files into your account without the need for a login ID or password.  They have no access to your account other than this ability to upload files.

If your business has the need for customers to upload large files directly into  your account and don’t want to provide them with an additional login ID and password check out customer upload.

You can learn more, including where to find your account specific customer upload link, by checking out the video below.

Sharing Really, Really Large Files

Balloons taking off!
Let’s face it – there are lots of places online where you can share files.  But when it comes to sharing large files, really large files, files over 2GB in size the number of places you can go gets much smaller quickly.

File storage companies have different limitations on file sizes, with some capping file sizes at as little as 100 MB.  Some companies offer single file size limits of 1 GB and most of those who go larger stop at 2GB.

At My Docs Online we have no file size limitations.  The only limit is the size of your account, as long as you are using the Desktop App.  Using the desktop app is what allows us to exceed the browser based upload limitations of 2GB in file size.    The My Docs Online desktop app runs on both both Windows and Macs so if you need to transfer really big digital files give us a try.

Now – what are the practical realities of transferring a file of that size?  A pretty good cable modem upload speed is between 2 –  5 Gbps  so uploading a 2 GB file should take between 1 – 2 hours at those speeds.  Download speeds are normally quite a bit faster so downloading the file may only take 25% of the time it takes to upload it.  If you’re curious as to what your internet connection speed is you can test it at http://www.speedtest.net.

Sometimes, you really do need to get the file there today and when that’s the case you need something that will do the job for you.  If you’re in that position I hope you’ll give My Docs Online a try by signing up for a free trial, running the desktop app and uploading your file.

Photo By battlecreekcvb



Using the Desktop App for File Sharing

One of the most requested new features to the desktop app has been the addition of file sharing.  We’ve listened and file sharing is now available in the current version of the desktop app.  There is nothing you’ll need to do to have access to the file sharing it will just be there the next time you run the desktop app.

The most obvious change you’ll see is the the big “Share” button on the right side of the menu bar which will allow you to select files for sharing via what used to be called our “give” feature.  Just select the files, click share and you’ll be presented with two different options.

File Sharing with the Desktop App

The first option is to send the file (or files) yourself by generating a link that you can email directly to your recipient.  The second option is to have us send the files for you.  This second option most closely resembles the website “give” that you may be used to.

If you select the first option – you’ll be sent to a new window that contains the link that you can email directly to the recipient of your files.  This allows you to customize the message and the email will come directly from you, making it more likely to be received and opened.

If you select the second option we’ll send the email for you but the link your recipient receives will be exactly the same.

We’ve also added public folder functionality to the Desktop App.  Any file stored in your Public folder can be right clicked and you’ll see a menu item called “Show Public URL”.  Selecting that option will get you a link to that specific file that can be posted in an email message, or a website, or one of your social media sites.  That public folder link will continue to work until you remove or rename the file the link points to.

Thanks for requesting these new features.  We hope you’ll find them useful.