About
The "About link displays answers to Frequently Asked Questions (FAQ), information on product features, website privacy and security details, links to press coverage, details on Web Folders, as well as Support, Contact, and partner information.

Address book
The address book is actually an auto-address book that is updated every time you give a file or every time a file is given to you.  To delete an address, Click "My Account" and use the "Address Book Maintenance" section to select the address(es) you want to delete, then click "Delete".

Browse
The browse button is located on the File Upload screen and is used to locate files on your computer that you want to upload. If you do not see a Browse button on the Upload a File screen you may be running an older version of Internet Explorer. We have verified the performance of My Docs Online with the following Internet browsers:
• Microsoft Internet Explorer 4.0 or newer
• Netscape Navigator 3.0.2 or newer
• Netscape Communicator 4.0 or newer

Related Issues:   Uploading Files

Comment on a File
You have the option of entering comments of up to 250 characters for files when you upload them or give them to a non-My Docs Online user. The comment section is a great place for notes and reminders to yourself or to others receiving your files. Simply enter your comments into the space provided in the file Upload screen. Your comments for that file will appear in its Details section.

You can change the comment at any time, even after the file has already been uploaded.  Simply select the file you want to use by clicking the checkbox next to the file name, then click the "Details" button at the top of the screen.  In the textbox under "Change Comment," type the new comment, then click the "Update" button below the textbox.


Related Issues:   Uploading Files , Details

Create a Folder
My Docs Online allows you to create folders and subfolders to manage the files you have stored in your account. To create a folder click on the New Folder button at the top left side of the file list screen, pick a destination for the folder, and type a name for the folder. If you want to create a subfolder of an existing folder, then select the high-level folder as your destination, type in the name of your subfolder, and click the Create Folder button.

Related Issues:   Deleting a Folder , Folders

Customer Upload

Enterprise Edition users can allow their own customers and others to upload files to a special "Upload Folder". The administrator can enable Customer Upload by using "My Account...Enterprise Administration".

To use the feature, direct your users to www.mydocsonline.com/CustomerUpload and tell them to enter your Master Account Login ID in the field labeled "Select Destination Account"; or use a special web link (perhaps on your own website or in an email message) that specifies your account specifically:

http://www.mydocsonline.com/scripts/aupload.dll?ID=your-login

Where "your-login" is replaced by your Master Account Login ID.

The major benefit of Customer Upload is that your customers only see a single web page, and do not need to know your password.

Learn more.

Related Issues:   Uploading Files

Date
The date field specifies the date the file was uploaded or given to you.

Deleting a File
To delete one or more files simply select the file(s) you wish to delete by clicking on the checkbox next to the file name. Click the Delete button and then confirm the delete. Important: there is no UN-delete function.

Related Issues:  File List Screen

Deleting a Folder
To delete a folder that you no longer use, simply empty the folder of files by either moving the files to another folder, or by deleting the files. Once the folder is empty clicking on the folder name will bring up a delete folder button that will allow you to delete the folder.

Related Issues:  Create a Folder , Folders

Details
The Details action button is active in all folder views, and is valid for only one file at a time (the first one checked). This option displays information about the selected file, including size and date uploaded, the source of the file (e.g., a hard drive location or the ID of the user who "gave" you the file), the Upload or Give Comment, and the number, if any, of users you have Given the file to.

Any file in Public Folders will also display the link to that file.  To find the link for a file in Public Folders, click "Public" on the left side of the screen.  When the list of public files appears on the right side of the screen, click the box for the link, then click Details.  The link is located just above the "Comment" section, and is listed as "http://www.mydocsonline.com/pub/your_file."  Substitute "your_file" with the name of your file.

If you have Given the file to others, a hyperlink will display Follow That File^TM details for each recipient.

Related Issues:  File List Screen  , My Files , Files From Others

Download a File
In the browser interface select the folder by clicking the link in the folder list on the left, then click the filename. Some file types will load in the browser (text files, GIFs, etc), or launch the appropriate application. Others will pop up a File Download dialog. If you wish to download the file without first opening it in your browser you can right-click the file name (on a Mac use Control-click) and then use "save target as" (or "save file as" depending on your browser) in the context menu that will pop up.

Using Web Folders or a WebDAV client allows you to drag-and-drop or copy/paste files from your My Docs Online window to other desktop folders.

Related Issues:  File List Screen  , File Name

E-mail Address
A valid e-mail address that belongs to you is required for registration. A valid e-mail address is important because it will be used by others to "Give" you a file and to notify you when someone has "Given" you a file. It will also be included in a notification to another user when you "Give" a file.

If the e-mail address is invalid, you will be prompted at a later login to provide a correct one.

An e-mail address can only be used by one ID in My Docs Online

If a registered user "Gives" a file to a non-user by specifying an e-mail address, the non-user will receive an e-mail notification with a link which can be used to directly access the file without registering. However, the non-user's e-mail address is reserved as a Temporary ID, and because of this it cannot be used in a normal registration. Instead, the non-user wishing to register should access the temporary file by following the link included in the notification e-mail and then use the Complete Registration button on that page. This will allow the e-mail address of the Temporary ID to be used.

> If you wish to change your e-mail address you can do that by clicking on the "My Account" link at on the Navigation Bar, which will bring you to your account "Control Panel". Here you can change your e-mail address under the "Change E-Mail Address" section. Simply type in your new e-mail address, and then click on the "Update" button.

Related Issues:  Register  , My Account

E-mail attachments

Inbound e-mail attachments can either be enabled or disabled.  Simply click the "My account" button, then scroll down.  Under the "Inbound Email Attachments" box, click the "enable" or "disable" button, then click the Update button.

When email attachments are enabled, an Attachments folder should automatically be created.  If this does not happen, you will need to
manually create at Attachments folder.  Make sure that the "A" in
"Attachments" is capitalized.

To use the feature you must send emails containing attachments to your my Docs Online Login ID "@myattachments.com". For instance, if your My Docs Online Login ID is "Mobile_User", forward your emails containing attachments to mobile_user@myattachments.com. Note that this will not work for My Docs Online Login IDs which contain spaces.

Files From Others
If one or more users have "Given" you a file, a folder for each of these users will appear at the top of the Folder List, on the left side of the Folder View page, under "Files From Others", organized into folders named for each user who has "Given" you a file. These folders appear automatically when another user has given you one or more files. You do not need to create or delete folders in "Files From Others". The folders and files in this section are automatically deleted after 7 days unless the files are moved out of the "Files From Others" section.

When you click on a another user's ID under "Files From Others" in the Folder List to the left, the Folder Contents to the right will display the files that user has given you.

Related Issues:  File and Folder Views and Lists  , My Files

File and Folder Views and Lists
The Folder View page that is displayed after login contains two important frames; the Folder List to the left displays ALL your folders, including folders nested inside other folders, as well as a "virtual" folder for each My Docs Online user from whom you currently have a file that user has "Given" you.

The Enterprise files at the top of the screen contain all of the files that are available to anyone in your group. It also includes a public folder that can be made available to anyone outside of the group.

The Folder List is always present while you are logged in (except when you are viewing the contents of certain types of files) and you can switch from folder to folder by clicking the folder name.

The Folder Contents frame to the right initially displays the list of files in the root of your My Docs Online file space. If you are switching from the previous, non-folder version of My Docs Online this is where ALL your files will be displayed, until you (optionally) move them to the folders you have created.

When you click on a different folder's name in the Folder List to the left, the Folder Contents to the right is updated.

Files that have been "Given" to you by other users ("Files From Others") are organized into folders named for each user who has "Given" you a file. These folders are "virtual" (in effect, not in fact), i.e., they appear and disappear dynamically based on whether another user has given you one or more files. You do not need to create or delete folders in "Files From Others".

File Name
The File Name field lists the name of the file and also functions as a way of retrieving the file.

You can rename any file in "My files." To do this, select the file you want to change by clicking the checkbox next to the file name, then click on the "Details" button at the top of the screen. In the textbox next to "Rename" type the new name of the file, then click the "Update" button. Please remember to include the extension when renaming the file.

A group administrator can change the name of any file using the same steps above.

Folders

My Docs Online allows you to create folders to manage the files you have stored in your account. To create a folder simply click on the New Folder button at the left side of the file list screen, pick a destination for the folder (do you want it to be a sub-folder of My Files, or do you want it to be a sub-folder of another folder), and select a name for the folder. When you are ready click on the Create Folder button.


You can rename any folder in "My Files" by clicking the folder, then clicking the "Rename Folder" button. In the textbox type the new name of the folder, then click the "Rename Folder" button below the textbox.

A group administrator can change the name of any folder using the same steps above..



Folder Permissions

Folder permissions may be set by the Enterprise Group Administrator. To set Folder permissions click the "My Account" button, then click "Enterprise Group Administration". On the Enterprise Group Administration screen, under "...Permissions", click View/Update Folder / User Permissions. Context-sensitive help is available on the administrative screens.

Follow That File^TM
Follow That File^TM is a unique feature within My Docs Online and is found in the Details section of each file. After you Give File to Others, Follow That File provides a listing of everyone you have given the file, along with any comments that you may have included with the file.

Related Issues:  Give to Others

Give to Others
To Give a File to Others, simply select the file you wish to give to someone and then click the "Give to Others" button. Enter the e-mail addresses of the people you wish to give the file to and click the "Done" button. (You may wish to include comments with the file)My Docs Online will send an e-mail notification to alert your recipient(s) that the file is waiting for them at My Docs Online The e-mail message will include an Internet link that will take the recipients directly to My Docs Online where they can browse or download your file.


• Recipient's e-mail address
  
  
  Enter the e-mail address of the person you wish to give the file to. You may enter in multiple recipients at the bottom of the page.
  
  
• Comment
  
  
  Here you can enter a few words or sentences detailing anything you want about the file. The user that receives this file will be able to view it.
  
  
Related Issues:  File List Screen

Give Files to Others Results
After you Give Files to Others, My Docs Online takes you to the Results screen which provides information about the Give:

A list of files that was Given, and for each file:


• Destination
  
  
  Lists the recipient(s) you sent the file to.
  
  
• Result
  
  
  Informs you if the Give was successful, unsuccessful or unnecessary.
  
  
• Reason
  
  
  Relates to the result field, providing an explanation of the result. For example, if the result states the Give is "unnecessary", the reason may be because the "user already has the file."
  
  
Related Issues:  Give to Others

Give to Others
After you have selected a file to give to another user you can click on this button to initiate the give files to others process.

Help
If you need help with a certain My Docs Online function you can simply click on Help on the navigation bar of any My Docs Online screen. After clicking on Help you will be taken to this page where you can search for the answers to questions or problems you may have with various My Docs Online features.

Related Issues:  Navigation

L

Login:
To login to your My Docs Online Enterprise Edition account simply go to our main page @ http://www.mydocsonline.com/enterprise , enter in your User ID in it's appropriate box, and then enter your password in it's appropriate box, and then click on the GO! button. If your User ID and password were correct then you will know be successfully logged into your My Docs Online account.

Related Issues:  User ID  , Password

Login Error
Login errors occur by entering an invalid or misspelled User ID or password at the main My Docs Online Login screen:


• Invalid User ID is not found in the My Docs Online database.
  
  
  If you have forgotten your User ID but remember your password, enter your password at the My Docs Online Login screen and click the "GO!" button. My Docs Online will walk you through the process of retrieving your User ID and will send your User ID and password hint to you via e-mail.
  
  
• Invalid Password is not found in the My Docs Online database.
  
  
  For security reasons, your password cannot be retrieved -- it is encrypted and safely stored on the My Docs Online private network servers. When you initially registered with My Docs Online, you may have provided a password hint. If you did, you can retrieve your hint by entering your User ID in at the My Docs Online Login screen then clicking the "GO!" button. My Docs Online will walk you through the process of retrieving your hint.
  
  NOTE: Passwords are case sensitive!
  
  
Related Issues:  User ID  , Password

Login Name
Login Name is simply the same as your User ID which you specified at the time you initially registered for your My Docs Online account. IMPORTANT:  Do not use spaces when creating a User ID.  For example, a user ID of keith alan would not work properly because it uses a space.  A User ID of keithalan would work because there is no space in it.

Related Issues:   User ID  , Register

Log Out
If you wish to logout of your My Docs Online account, simply click on the Logout button at the top of any My Docs Online screen. You will then be taken to an exit screen to confirm that you are completely logged out from My Docs Online.

Move File to My Files
If you wish it keep a file that appears in your Files From Others section for more than the allowed seven days, simply select the file and then click on the Move File to My Files button. My Docs Online will automatically move the selected file to your My Files section where you can store the file.

Related Issues:  File List Screen  , Files From Others , My Files

My Account
The My Account screen is where you can update your password, or e-mail address. Follow the Related Issues links below for more information on the various options available to you on this screen.

Inbound e-mail attachments can either enabled or disabled while in the My Account Screen.  Under the "Inbound Email Attachments" box, click the "enable" or "disable" button, then click the Update button.

Group administrators have access to the administration link.  When the link is clicked, a new screen appears where the administrator can change the corporate display name,  add and delete users, choose SSL or no SSL, and change user passwords.


Related Issues:  Password , E-Mail Address

My Files
The My Files section of the File List screen lists all the files you either uploaded or moved from your Files From Others section. Files in this section can be saved, Given to Others, or deleted.

Related Issues:  File List Screen

Navigation
The Navigation Bar, found at the top of My Docs Online screens, contains the buttons used to upload files, logout, obtain general information about My Docs Online, and find Help.

New Password
Enter the password you wish to use for your My Docs Online account. For security reasons, nobody can retrieve your password -- it is encrypted and safely stored on the My Docs Online private network servers.

NOTE: Passwords are case sensitive!

New Password Confirmation
Retype the password you provided to confirm your password.

Related Issues:  Password

New User ID
Enter the User ID you wish to use to identify your My Docs Online account. You log into My Docs Online by entering your User ID. In addition, other My Docs Online users can use this ID or your email address to send files to you.

Related Issues:  User ID

Open a file
If you wish to open one of the files in your File List screen, simply click on the file name and, if your browser can read the file, it will open the file. You can save the file using the "Save As" command.

Related Issues:  File List Screen  , File Name

P

Password
You specify your password when you first register for your My Docs Online account. For security reasons, nobody can retrieve your password -- it is encrypted and safely stored on the My Docs Online private network servers. When you initially registered, you may have provided a password hint. If you did, you can retrieve your hint by entering your User ID at the My Docs Online Login screen and then clicking the "GO!" button. My Docs Online will walk you through the process of obtaining your password hint.

NOTE: Passwords are case sensitive, and must be at least 6 characters long!

If you wish to change your password you can do this by first clicking on the "My Account" link on the Navigation Bar. Then under the "Change Password" section you must first enter in your current password, your new password in the next box, confirm your new password in the following box, and finally enter in a new password hint if you so wish. Then click on the "Update" button to update your password.

Related Issues:  Register  , Login , My Account

Password Error
If you try to login with an invalid password you will get a password error. You may also get a password error while registering if you enter in a non-allowable password, simply try another one that follows the guidelines set forth.

Related Issues:  Password

Password Hint
My Docs Online offers you the option to supply a password hint when you initially register for your My Docs Online account. A password hint should not be your actual password, but rather a word or phrase that will enable you to remember your password. If you forget your password, you can retrieve your password hint by entering your User ID at the My Docs Online Login screen and then clicking the "GO!" button. My Docs Online will walk you through the process of obtaining your password hint.

NOTE: Passwords are case sensitive!

Related Issues:  Password  , Login , Login

Permissions (Folder and user)

See Folder Permissions



Related Issues:   Create a Folder , Delete a Folder